The Competition and Markets Authority (CMA) has said it will take Teletext Holidays to court unless the firm takes “urgent action to improve how it handles refunds to package holiday customers”.
The CMA announced in May that Truly Holdings Ltd, the company that operates Teletext Holidays and its sister company Alpharooms.com signed undertakings committing to address failures to issue refunds during the coronavirus pandemic.
CMA chief executive Andrea Coscelli said: “It is unacceptable that some package holiday customers are still not receiving refunds within the timeframe that they are legally entitled to.
“While we are pleased that many consumers have now received the refunds they were due because of our intervention, we are clear that Truly Holdings must comply with the law.
“Unless it urgently takes steps to address the failures we have identified, we will take court action.
“Although the CMA does not currently have powers to impose fines for this, this is the kind of issue that could be resolved at pace and met with fines if the CMA receives the consumer powers that the Government is currently consulting on.”