Supplies restored to thousands without water on Christmas after fault

Around 5,000 had no supply because of the fault at the Picketlaw Water Treatment Works in East Renfrewshire.

Thousands in Newton Mearns, Giffnock, Thornliebank and Clarkston without water on Christmas Day after fault iStock

Thousands of homes left without any water on Christmas Day and Boxing Day after an issue at a treatment works in East Renfrewshire have had their supplies restored.

Around 5,000 had no running water because of an “operational issue” at the Picketlaw Water Treatment Works, with many in Newton Mearns, Giffnock, Thornliebank and Clarkston suffering from limited supplies into Boxing Day.

On Tuesday, the utility company confirmed that supplies had finally been restored to all affected but said bottled water would remain available at two sites while it monitored the area.

Some customers experienced poor pressure, discolouration or an intermittent loss of supply, Scottish Water said.

Around 85,000 litres of bottled water was issued to customers at two local stations.

Bottles continue to be available at Williamwood High School in Clarkston and St Clare’s Primary School in Newton Mearns.

A Scottish Water spokeswoman said: “We apologise to customers who were impacted by this issue and we thank them for your patience and understanding and appreciate this occurred during the festive holiday season.

“Our teams worked round the clock from Christmas Day until today (December 27) to resolve this issue as quickly as possible and can inform customers that this issue is now resolved with households and businesses back in supply.

“We will continue to monitor the performance of the water treatment works and the network over the coming days.”

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