A Glasgow bar has admitted fault following claims that staff did not try to help a girl who had allegedly been spiked and instead “dumped her in the street”.
NQ64, a retro-style arcade bar in the heart of the city, was accused of “callous” behaviour on social media.
Wishing to stay anonymous, the man wrote that he and a female friend had visited the bar on August 27 – where she was allegedly spiked and began displaying symptoms immediately after consuming one drink.
Following this, he stated that his friend was “dragged out under the arms” by security staff, and “dumped in the street”.
Barely able to stand and losing consciousness at an alarming rate, she was “not helped” by staff, with the poster claiming they instead insisted she was “just drunk” and told them not to call an ambulance.
While NQ64 staff “began smoking and laughing”, staff and patrons from a bar next door came out to assist the pair, offering first aid and calling emergency services.
The poster claimed that, amid the chaos of the situation, a manager attempted to ask the “nearly unconscious” girl questions to fill out an “accident report form”.
Security staff are also alleged to have “aggressively” started arguing with members of the public and a nurse who was offering first aid.
“Your staff were callous, clearly wanted to not bother with the incident, and aggressive during an emergency situation,” he concluded.
“Dragging someone out, dumping them on the curb and insisting that an ambulance is not called is utterly inhumane.”
Facing massive backlash following the incident, NQ64 admitted fault in the situation on Thursday, stating that “door stewards have not acted in a manner that we would expect”.
The UK-wide chain of bars said it had reviewed CCTV footage, taken witness statements and looked at further third party mobile footage before making the decision to replace security staff.
The statement said: “Our CCTV footage shows the female walking with assistance from our door stewards from the toilet to the front door where she is then being spoken to by her friends. Water was offered by a manager.
“The female’s condition then appears to worsen and it is clear that further assistance should have been offered.
“As a result of the investigation we have changed our door security and next week our team will undertake further training on dealing with intoxication and identifying signs of spiking.”
A Police Scotland spokesperson said: “Police were made aware of a possible spiking incident at a premises on Bell Street in Glasgow in the evening of Saturday, August 27. The incident was reported to police on Tuesday, August 30, and enquiries are ongoing.”
A spokesperson for the Scottish Ambulance Service confirmed the incident, stating: “We received a call at 11.31pm on August 27 to attend an incident on Bell St, Glasgow.
“We dispatched one ambulance to the scene.”