Airline apologise after vulnerable passenger boards wrong flight

A vulnerable woman, due to fly to Portugal from Glasgow, ended up wrongly boarding a flight to Bristol.

Investigation launched after passenger boards incorrect flight at Glasgow airport — Glasgow airport: An investigation has been launched into the incident. iStock

12th May 2023

An airline has apologised and a probe has been launched after a vulnerable passenger boarded the wrong flight at Glasgow Airport.

The woman was due to fly to Faro, in Portugal, from Glasgow on Wednesday.

However, instead of boarding the EasyJet flight, she instead entered a plane set for Bristol.

After arriving at Bristol Airport, the passenger was looked after and it was arranged for them to fly to Faro.

EasyJet apologised for the incident and confirmed an investigation is ongoing with Glasgow Airport, the ground handler, and the passenger’s special assistance provider.

A spokesperson said: “We can confirm that a passenger boarded the incorrect aircraft at Glasgow Airport on Wednesday, May 10, and travelled to Bristol.

“As soon as this was realised, it was arranged for them to fly from Bristol to Faro, their original destination.

“The passenger was looked after by our team throughout and escorted them to the aircraft.

“The safety and well-being of our passengers and crew is always easyJet’s number one priority.

“We are currently investigating with the airport and their special assistance provider, and our ground handler at Glasgow how the passenger boarded the wrong flight.

“We would like to sincerely apologise for any inconvenience caused.”