A Glasgow flight bound for a Spanish island was forced to divert to another country after a drunk passenger urinated in the cabin and intimidated children.
The Jet2 flight was originally set for Tenerife on Thursday April 13, but diverted to Portugal’s Faro airport where customers had to wait while the aircraft was “cleaned”.
Identified by the airline as a 55-year-old man, the passenger’s behaviour included “aggression, illicit consumption of alcohol, intimidation towards other customers and even children, suspected handling of illegal substances, and urinating inside the cabin”.
He was met by Portuguese authorities from the flight and was given a “lifetime ban” from travelling with the airline.
Jet2 managing director Phil Ward apologised to all passengers and employees affected by the incident and confirmed the airline would be pursuing compensation from the passenger, which is believed to be a five-figure sum.
He said in a statement: “The passenger’s behaviour was absolutely disgraceful, and we would like to apologise to all of our customers on board and colleagues who have been impacted or affected.
“As a family friendly airline, we take a zero tolerance approach to such behaviour and we would like to thank the Portuguese authorities for their assistance in offloading the passenger.
“As we have done before, we will now vigorously pursue the passenger for all the costs that we incurred as a result of this diversion, as well as banning him for life.
“We have a very busy summer coming ahead and the safety and well-being of everyone on board our flights is paramount.
“This event should act as a stark warning to anyone who thinks that it might be acceptable to behave in an unacceptable manner onboard one of our flights.
“Thankfully, the overwhelming majority of customers enjoy their flights and continue to have a lovely holiday, and we will continue to work hard to provide our VIP customer service as always.”
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