Glasgow Central train station set for £5m first-class lounge and ticket office

A first-class lounge and ticket office is set to be built in Glasgow Central train station later this year.

Network Rail said the new space – which will see the current Avanti West Coast ticket office on Gordon Street being converted – will be part of a £5m upgrade of the station.

The new office, which will be located next to platforms one and two at Caledonian Chambers, will include two welcome desks, extra ticket machines and user-friendly information screens.

A new first-class lounge is being constructed at Glasgow Central. Network Rail via Supplied

It is said the new step-free reception will “significantly improve” the commuting experience for passengers, with improved accessibility, and staff on hand with handheld devices to assist customers and provide a more visible presence.

The retail units where the redevelopment will take place have been closed since the end of 2023 to allow for the remodelling work to take place.

It is hoped the work will be completed by this Autumn.

It’s hoped the work will be completed by Autumn. Network Rail via Supplied

Conor Mclaughlin, scheme project manager, Network Rail, said: “We are excited to be working in collaboration with Avanti West Coast to deliver an improved passenger experience as part of our wider property upgrade at Glasgow Central station.

“Not only will passengers benefit from Avanti West Coast relocating to a new and improved ticket office and first-class lounge, a new step-free station reception will also open.

“We would like to thank passengers for their patience as we carry out work to allow these exciting upgrades to happen.”

The new ticket office is said to “significantly improve the experience for passengers”. Supplied

The £5m investment will see the layout of several existing retail units on the station concourse changing.

As part of the programme, existing tenants will relocate, new retail units will be created, and office accommodation will be refurbished.

Mark Green, Avanti West Coast station manager at Glasgow Central, said: “We’re looking forward to working with Network Rail Scotland on this exciting joint project.

“The relocation of both the ticket office and first-class lounge means we’ll be closer to our customers on platforms one and two. The new facilities will also provide a better experience by improving accessibility, making it easier to buy tickets and find journey information.

“Our current ticket office and first-class lounge will continue to operate as normal, and will only transfer when the new premises are ready – ensuring continuity of service for our customers.”