The family of an 89-year-old woman who lay on a pavement with a broken hip for more than three and a half hours, waiting for an ambulance, say they feel extremely let down.
Agnes Healy tripped on a kerb in Hamilton.
Her sons lifted her into a car and drove her to hospital.
They say call handlers told them their mother’s age made no difference to how ambulances are allocated.
The ambulance service has apologised for the delay.
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