More than 300 jobs are at risk after an outsourcing firm that handles customer support for Scottish Power said it plans to transfer operations to South Africa.
Capita confirmed all colleagues working on their contract with the energy supplier in the UK have been placed at risk of redundancy.
303 roles are at risk, with workers in home move, prepayment and smart metering services and domestic customer services among those affected.
STV News understands that around 80 of the jobs affected are based in Scotland.
The London-based firm has provided customer support for Scottish Power since signing a five-year deal in 2022 worth a reported £63m.
In a memo seen by STV News, five work packages will still be delivered over the next three years, but operations will transition to South Africa.
Work on two packages still to be delivered will also be transitioned to South Africa, but through another outsourcing firm.
It is understood some staff will be exiting the business in October, while some may be made redundant in February 2026.
An announcement was made to staff on Wednesday and at risk letters issued, with a minimum 45 day collective consultation period under way on Thursday.
Capita previously provided customer support services for Scottish Power between 2005 and 2016.
Scottish Power has its headquarters in Glasgow, with centres across Scotland and in England.
A Capita spokesperson said: “Changes to our delivery model unfortunately mean that all colleagues working on our Scottish Power contract in the UK have been placed at risk of redundancy.
“Our priority is to support impacted colleagues through this change, and includes looking at redeployment opportunities where possible.”
Ian Perth, negotiator at Prospect,one of the main recognised energy sector unions in Scottish Power, said: It’s very troubling that a ScottishPower outsource partner feel it’s appropriate to move jobs out of the country.
“It’s indicative of the lack of joined up thinking needed in the fight for a just transition for the sector.
“As a large group, the company can be socially responsible in many regards, but this development as well as the company’s ongoing refusal to allow collective bargaining for their staff show an appalling disregard for energy workers In the economy.
“Energy companies should be under pressure from regulators and governments to ensure that generating vast profits from basic services like energy, must mean a commitment to high quality local jobs.”
Scottish Power has been contacted for comment.
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