Is Virgin Broadband down? Edinburgh and Glasgow customers hit by second outage in one day

Virgin Broadband customers have been hit with a second outage in one day that has left thousands across the UK without internet access.

The broadband provider was first struck with connectivity issues on Tuesday morning, which disrupted the company’s own website and DNS servers.

Virgin Media said it was actively working to fix the issue.

But on Tuesday evening, customers reported further problems accessing the internet.

Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers. We apologise again to those impacted, our teams are continuing to work flat out to find the root cause of the problem and fix it.
— Virgin Media (@virginmedia) April 4, 2023

At 5pm, Virgin Media tweeted: “Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers.

“We apologise again to those impacted, our teams are continuing to work flat out to find the root cause of the problem and fix it.”

Website Downdetector reported an issue affecting around 13,000 people across the UK at 2am, with more than 28,000 reporting outages by 8am.

And by 5am, more than 55,000 people had reported problems accessing the internet.

The website showed Glasgow, Edinburgh, London, Manchester and Birmingham experiencing the highest concentration of issues.

In Edinburgh, postcodes reportedly affected include EH1, EH11, EH7, EH4, EH12, EH6, EH9 and EH16.

In Glasgow, postcodes impacted include G11, G5, G41, G42, G64, G46, G61 and G66.

Virgin Broadband has been approached for comment.