Customers left without wages as bank probes system fault

Clydesdale Bank has been inundated with complaints after reports that people's wages had not arrived in their accounts.

A bank has launched an investigation after its customers were left out of pocket by a system issue.

Clydesdale Bank has been inundated with complaints after reports that people’s wages had not arrived in their accounts.

The company confirmed it is looking into the situation in a statement, which said: “We are aware of the issues some customers are having with transactions coming in to their accounts.

“We are doing a full investigation and ask that you please bear with us whilst we find out what is causing this.

“Any further information will be provided as soon as we have it.”

Customers have raised their concerns, with Dougie Telfer describing the situation as “shocking”.

In a response to the bank on social media, he said: “People need their wages. We have bills to pay and mouths to feed.

“Absolutely shocking it’s took until 12 noon to even mention it.”

Colin Houston added: “An investigation doesn’t cut it.

“This is people’s money, their source of income.”

The bank added: “We want to reassure customers concerned about potential charges as a result of the current issue.

“Customers will not be negatively impacted financially and we will make good on any charges automatically generated. We are sorry for any inconvenience customers are experiencing.”

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