Amazon Alexa down as users unable to ‘turn off their alarm clocks’

More than 8000 people reported problems with their Amazon Alexa on Friday morning.

Amazon Alexa down as users unable to ‘turn off their alarm clocks’ iStock
An owner in Stirling said all was fine until 7am when suddenly none of their devices worked.

Amazon’s smart home assistant service suffered malfunctions meaning thousands of people have been left unable to control their home systems.

More than 8000 people reported problems with their Amazon Alexa on Friday morning.

One user in West Lothian said their smart speaker, which they use to get them up in the morning, was having issues.

“Not good when it’s your alarm,” they said.

A disabled user in Glasgow said they cannot control the lights or heating in their home because they are linked to the device.

“Can’t operate lights or heating on a dark cold day and no carers in”, they said.

According to Downdetector, Alexa and Amazon Web Services saw a spike in problems shortly before 7am on Friday.

An owner in Stirling said all was fine until 7am when suddenly none of their devices worked.

Another said the outage was like being sent back to the “Dark Ages”.

By 8.13am, more than 8000 reports of issues had been received.

Users trying to issue commands to their virtual assistants got responses saying: “Sorry, something went wrong.”

Amazon has been contacted for comment.