Train firm 'reviewing' distancing guidance after backlash

Train operator LNER said it is “reviewing” social distancing rules onboard trains travelling through Scotland after it faced criticism for adopting “English guidance”.

The company said it had decided to operate in accordance with what is required in England, where mandatory mask-wearing and social distancing ended on Monday.

The Scottish Government guidance says physical distancing should still be maintained on public transport.

But following criticism from transport secretary Michael Matheson and discussion with Transport Scotland, LNER said an update would be provided “in due course”.

Matheson had said the company’s decision to “operate under English guidance” was “unacceptable”.

Transport Scotland said LNER had assured it that messages to customers would reflect Scottish law and guidance on Friday.

A spokesperson said: “It is not acceptable that LNER has continued to issue inaccurate advice.”

An LNER spokesperson said: “We are reviewing our approach to social distancing onboard our Anglo-Scot services. The safety of our customers and colleagues remains our top priority and we will provide an update in due course.

“We are continuing to provide an enhanced cleaning programme onboard our trains and at our stations as well as reminding customers to wear a face mask, unless exempt.

“We are also using our reservation system to prevent overcrowding and our website to continue to inform customers which are our least busy and busier services, to enable people to plan ahead and travel in confidence.”