Council failed to support grandparent who took on child's care after death of parent

A council has apologised after it failed to support a grandparent who took on a child’s care after the sudden death of their parent.

West Lothian Council was approached by the grandparent after taking on care of the child. They were seeking support obtaining a residence order, a court order that covers where a child lives, and financial support.

The council initially decided they were not eligible for a residence order or financial support. However, they were later granted a residence order.

After a complaint to the council from the grandparent’s support and advocacy worker, and following the granting of the order, a kinship allowance was also granted and backdated.

The Scottish Public Services Ombudsman found that while the initial assessment carried out was reasonable, there had been a failure to initiate appropriate follow-up and support.

It was also found that there was a failure to refer the grandparent to other services that could have offered support, or capture critical information in the case records.

West Lothian Council has apologised to the grandparent for the failings.

A spokesperson for the local authority said: “We can confirm that an apology has been issued to those involved in this case and we would once again like to take the opportunity to reiterate that apology.

“We understand the need to ensure early support is available for families and have accepted and acted on all SPSO findings.”

“The council is undertaking a review of all kinship care policies, procedures and guidance to ensure the right information and support is available for carers and our practices are always consistent with national policy.”

“Support systems for kinship carers have been improved and there has been engagement with children’s services staff since this SPSO decision to promote good practice in relation to kinship supports.”

More information about kinship and adoption can be found on the West Lothian Council website.

The Scottish Public Services Ombudsman recommended that staff are reminded of the additional support available to carers.

The watchdog also said: “Staff should be reminded of the importance of recording critical information.”