BT decision to remove 85 phone kiosks hailed as 'victory for pedestrians' in Edinburgh

Dozens of eyesore phone boxes are to be removed from Edinburgh’s streets over the next six months, BT have confirmed, after its hopes of replacing many with giant advertising screens were dashed by the council.

New plans to scrap 85 derelict and vandalised payphones across the capital have been hailed as a “massive victory” following calls to get them cleared away to improve pedestrian space and the “aesthetics and cleanliness of our streetscape”.

It is not known which kiosks have been slated for removal, however it is expected they will be gone by the end of March next year.

Over the past two years BT has been repeatedly knocked back over a bid to replace 50 Edinburgh phone boxes with 26 double-sided screens known as ‘Street Hubs’ offering free calls and Wi-Fi, which the telecoms company argues are needed to meet its legal obligation to continue providing phone coverage.

Only one has been approved so far and the rest refused planning permission, with the 10 foot-tall units described by planners as an “unacceptable and unnecessary intrusion into the streetscape which would result in advertisement clutter”.

Earlier this year two payphones at Hunter Square which SNP city centre councillor Finlay McFarlane said had become “convenient hiding places for drug dealers” were loaded onto a truck and taken away.

Several others around the city centre including on Hanover Street have been removed since. Meanwhile cleaning teams have been deployed by BT over the past year to “tackle vandalism of our phone boxes in Edinburgh” following complaints from residents.

Cllr McFarlane – who has criticised the company for holding the city “to ransom” by making the removal of kiosks conditional of getting permission to replace them with Street Hubs – said news that another 85 were set to go was a “massive victory”.

BT confirmed in an email to him the move was part of the “street rationalisation that is informed by the revised Ofcom guidelines”.

The email said: “Some of this number are what we describe as “last at site” and so they will require a notification period, as mandated by Ofcom.

“This runs until the end of November. Once that’s complete, we would expect the vast majority (and hopefully all) to be removed by the end of March 2024.”

Cllr McFarlane said: “This follows a long campaign that initially secured a clean-up operation of the city centre kiosks earlier in the year alongside the removal of phone boxes from Hunter Square and Hanover Street which were particularly problematic and unsafe to the public.”

“It will be particularly welcome by those concerned with creating more space for pedestrians on Edinburgh’s already narrow and crowded pavements in addition to going some way to improving the aesthetics and cleanliness of our streetscape, although I don’t believe we are fully there yet.

“Whilst kiosks do provide a necessary service including emergency calls, there can be little reason or demand to justify multiple kiosks stacked back to back in a location.”

“I would continue to encourage residents to report defective or damaged phone boxes directly to BT for maintenance by emailing customer.serv.payphones@bt.com in the meantime with details of the fault and their location.”

BT was approached for comment.