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Contact Us

We are always keen to hear from viewers of STV, the STV Player (our programmes on-demand service) and website users. Please get in touch if you have any comments, suggestions or complaints about our programmes or commercials. See “Your Personal Information” below. Here’s how you can get in touch.

STV switchboard

Telephone: 0141 300 3000
Please note, all calls to this number are recorded.

Footage and Clip Sales

STV’s extensive library has a wide range of archive and contemporary video material. If you are interested in buying footage, or clip sales from any STV programme, please visit the Footage Sales website : www.stvfootagesales.tv

STV Enquiries

(Open 10am – 2pm Monday – Friday)
Telephone: 0141 300 3704
E-mail: [email protected] (For more details on this, see General Enquiries and Complaints below.)

Or write to us at

STV Enquiries, STV Central Limited, STV, Pacific Quay, Glasgow, G51 1PQ

News

If you have a story which you think would be useful for our newsteams, please contact them directly.

STV News

Telephone: 0141 300 3360
Email: [email protected]

You can attach pictures and video to your e-mails and you can also text us with pictures and video:
Text: 81441
Text cost 25p, plus your standard network charges. Further Terms and Conditions apply.

Online news content

Tel: 0141 300 3070
Email: [email protected]

Competitions

Please contact Robert Dawson Scott: (Engagement)
Tel: 0141 300 3542
Email: [email protected]

If you are having difficulty entering any of our competitions, please contact: [email protected]

STV Enquiries
STV
Pacific Quay
Glasgow
G51 1PQ

Our enquiries team are happy to help and can be contacted by telephone on 0141 300 3704 within the following times:
Monday – Friday
10am – 2pm

Out with these hours please either leave a message with your details or drop us an email at the aforementioned address.

Edinburgh & East

Telephone: 0131 200 8013
Email: [email protected]

Aberdeen & North

Tel: 01224 848842
Email: [email protected]

Dundee & Tayside

Tel: 01382 591000
Email: [email protected]

The STV Player

Tel: 0141 300 3704
Email: [email protected]

Press Enquiries

(Media professionals only)

Katie Martin
Tel: 0141 300 3109
Email: [email protected]

Anna Hendry
Tel: 0141 300 3830
Email: [email protected]

Corporate Communications

Katie Martin(Communications Executive)
Tel: 0141 300 3109
Email: [email protected]

Advertising and air-time sales

Please contact the relevant area representative.

STV North

Craig Lawson
Tel:  01224 848810
Email: [email protected]

STV Central

Angela Wylie
Tel: 0141 300 3601
Email: [email protected]

STV Studio Tour Information

Tours

Tel:  0141 300 3109
Email: [email protected]

Career opportunities

The Recruitment Team

Tel: 0141 300 3061
Email: [email protected]

General Enquiries and Complaints

Here at STV we have a team dedicated to helping you with anything you wish to know about STV, please do not hesitate to get in touch with us with any questions you may have around our programming, website and services.
We can be contacted by phone, email and letter.

We always endeavour to provide the highest of customer service; however we are aware that with all our services at STV, we may not always get it right. We welcome feedback of any kind therefore if you have a complaint to make about anything STV related please get in touch so we can resolve it.

Complaints

How you can complain

You can make a complaint about STV programming, websites or services by contacting STV Enquiries. See “Contact Us” above. 

What we’ll do

Our aim is to solve any problem to your complete satisfaction, and our enquiries team will try to do this as quickly as possible, or within 10 working days. Please note that if the complaint is complex it may take a little longer to resolve.  If the complaint is of the complex nature we’ll try to keep you regularly updated on its progress.

If you’re still not happy, complaints can be directed to the relevant regulators as follows:

Broadcasting and on demand services

Ofcom
Riverside House
2a Southwark Bridge Road
London
SE1 9HA

Premium rate services

Phone Paid Service Authority
25th Floor, 40 Bank Street,
London
E14 5NR

Advertisements

ASA
Advertising Standards Authority
Mid City Place
71 High Holborn
London
WC1V 6QT

Advertisements

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow, Cheshire
SK9 5AF

Alternative Formats

This document is available in alternative formats such as Braille, large print and Audio CD.  If you require any of these alternative formats please ask when requesting the document and we will arrange to send a copy to you.

Your Personal Information

When you contact STV Enquiries your personal information is processed by STV Central Limited (the data controller). We will only process your information as required for the sole purpose of investigating and responding to your enquiry and/or complaint. We keep a copy of the information you provide to us and our response to you for up-to two (2) years. STV Enquiries also handle complaints and enquiries on behalf of, and share enquiry/complaint information with, the following STV data controllers, namely: STV Channel 3 (Central and North) and STV Productions. Our legal basis for processing your information is our legitimate interests to manage enquiries and complaints and for full details about how we process personal information and your rights in relation to the information we hold about you please read our Privacy Policy.