We are always keen to hear from viewers of STV, the STV Player (our programmes on-demand service) and website users. Please get in touch if you have any comments, suggestions or complaints about our programmes or commercials. See “Your Personal Information” below. Here’s how you can get in touch.
Telephone: 0141 300 3000
Please note, all calls to this number are recorded.
Footage and Clip Sales
STV’s extensive library has a wide range of archive and contemporary video material. If you are interested in buying footage, or clip sales from any STV programme, please visit the Footage Sales website : www.stvfootagesales.tv
(Open 10am – 2pm Monday – Friday)
Telephone: 0141 300 3704
E-mail: firstname.lastname@example.org (For more details on this, see General Enquiries and Complaints below.)
Or write to us at
STV Enquiries, STV Central Limited, STV, Pacific Quay, Glasgow, G51 1PQ
If you have a story which you think would be useful for our newsteams, please contact them directly.
Telephone: 0141 300 3360
You can attach pictures and video to your e-mails and you can also text us with pictures and video:
Text cost 25p, plus your standard network charges. Further Terms and Conditions apply.
Online news content
Tel: 0141 300 3070
Please contact David Handling
Tel: 0141 300 3785
If you are having difficulty entering any of our competitions, please contact: email@example.com
Our enquiries team are happy to help and can be contacted by telephone on 0141 300 3704 within the following times:
Monday – Friday
10am – 2pm
Out with these hours please either leave a message with your details or drop us an email at the aforementioned address.
Edinburgh & East
Telephone: 0131 200 8013
Aberdeen & North
Tel: 01224 848842
Dundee & Tayside
Tel: 01382 591000
The STV Player
Tel: 0141 300 3704
(Media professionals only)
Tel: 0141 300 3109
Katie Martin(Communications Executive)
Tel: 0141 300 3109
Advertising and air-time sales
Please contact the relevant area representative.
Tel: 01224 848810
Tel: 0141 300 3601
STV Studio Tour Information
Tel: 0141 300 3109
The Recruitment Team
Tel: 0141 300 3061
General Enquiries and Complaints
Here at STV we have a team dedicated to helping you with anything you wish to know about STV, please do not hesitate to get in touch with us with any questions you may have around our programming, website and services.
We can be contacted by phone, email and letter.
We always endeavour to provide the highest of customer service; however we are aware that with all our services at STV, we may not always get it right. We welcome feedback of any kind therefore if you have a complaint to make about anything STV related please get in touch so we can resolve it.
How you can complain
You can make a complaint about STV programming, websites or services by contacting STV Enquiries. See “Contact Us” above.
What we’ll do
Our aim is to solve any problem to your complete satisfaction, and our enquiries team will try to do this as quickly as possible, or within 10 working days. Please note that if the complaint is complex it may take a little longer to resolve. If the complaint is of the complex nature we’ll try to keep you regularly updated on its progress.
If you’re still not happy, complaints can be directed to the relevant regulators as follows:
Broadcasting and on demand services
2a Southwark Bridge Road
Premium rate services
Phone Paid Service Authority
25th Floor, 40 Bank Street,
Advertising Standards Authority
Mid City Place
71 High Holborn
Information Commissioner’s Office
This document is available in alternative formats such as Braille, large print and Audio CD. If you require any of these alternative formats please ask when requesting the document and we will arrange to send a copy to you.
Your Personal Information